Before using our Website, we kindly ask that you read the following terms and conditions.

This website ( defined below) is operated by Doodle N’ Stitch Pte Ltd 

(“ Doodle N’ Stitch”,  "we", "us" and "our"). We sometimes refer to the website as “Doodle N’ Stitch” , “ Doodle N’ Stitch site”, “the Site” or sometimes, “the Services.” These "Terms and Conditions of Website Use" (this "User Agreement”,  “Terms of Service”, “Terms”, "Terms of Use") govern your use of the Website, regardless of how you access or use it. By "Website", we mean the Internet domain address within which this User Agreement is posted, any other websites owned by Doodle N’ Stitch Pte Ltd and all features, applications, content, and downloads that are operated by us and that are available through or interact with it, and/or post links to this User Agreement.

The use of this website and any of its services, including all tools, information and services available from this website to you, the user, is conditioned upon your acceptance of all terms, conditions, policies and notices stated here and anywhere else on the website.

By accessing, using, visiting any part of our website ,and/ or purchasing something from our website, you agree to be bound by the these terms and conditions (“Terms of Service”, “Terms”, "Terms of Use"), including any additional terms and conditions found on the site, privacy policy, returns policy ,shipping policy, any other policies referenced herein and/or available by hyperlink, info and terms stated on individual/specific pages on the Site, all of which are incorporated by reference into the Terms.

These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

It is your responsibility to read and understand these Terms and policies, if you do not agree to any terms and conditions and/ polices with regards to this website, please do not use this website or use any services. By accessing or using any part of this site, you agree to be bound by these Terms of Service.

Any new products, services, features or tools which are added to the current website and all other policies stated on the website.

 shall also be subject to the terms and conditions on this page.

We reserve the absolute right to update, modify, and make changes to our website, policies, and these Terms by posting updates and/ or changes to our website at any time with or without notification. It is your responsibility to check in periodically for any updates or changes. If you disagree with any updates and/or changes, your sole recourse is to stop using this website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use and make purchases from this site. You also warrant that you are providing us with accurate, true and complete information, and that you have authority to place the order with the information provided

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Site, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your use of the website and any of its related services.

We reserve the right to refuse service to anyone, terminate accounts, remove or edit content, or cancel orders at our sole discretion. 

Our website may change at our sole discretion and if the need arises, we reserve the right to suspend access to our website, or close it indefinitely. Any of the material on our site may be out of date at any given time and we are under no obligation to update such material.

We reserve the right at any time to modify or discontinue the website ( or any part or content thereof) without notice at any time. We shall not be liable to you or to any third- party for any modification, price change, suspension or discontinuance of the website, and its products and services.

You understand that your content ( not including credit card information), may be transferred unencrypted and involve (i) transmissions over various networks, and (ii) and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, use of the website, or access to the website or any contact on the website provided via the website, without express written permission from us.

Should you register an account with us, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibilities for all activities that occur under your account and password.

Unless otherwise expressly stated or noted, all services offered on the site, the design of the site, the site as a whole, materials that are part of the site ( including but not limited to its code, logo, product designs, photographs, images, graphics, sounds, video, text, layout) , all collectively referred to us ‘ our services and content', are all copyrights, trademarks, intellectual property owned by us and are intended for your personal, non commercial use. No right, title or interest in any Service and Content is granted or transferred to you as a result of using the site or copying it. You may not reproduce, publish, transmit, distribute, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, any of the Services and Contents on the site.

You must not use any part of the Services and Contents on our site, services or e-commerce facilities for commercial purposes.

The headings or sub headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

The Website contains a variety of: (i) materials and other items relating to Doodle N’ Stitch and its products and services, including all layout, information, text, data, files, images, scripts, designs, graphics, button icons, instructions, illustrations, photographs, audio clips, music, sounds, pictures, videos, advertising copy, URLs, technology, software, interactive features, the design and “look and feel” of the Website, and the compilation, assembly and arrangement of the materials of the Website and any and all copyrightable material (including source and object code); (ii) trademarks, logos, trade names, service marks, and trade identities of various parties, including all those of Doodle N’ Stitch (collectively, “Trademarks”); and (iii) other forms of intellectual property, (all of the foregoing, collectively as “Our Content” or “ “Content”).

The Website (including past, present, and future versions) and the Content are owned or controlled by Doodle N’ Stitch.  All rights, title, and interest in and to the Content available via the Website is the property of Doodle N’ Stitch, and is protected by international copyright, trademark, patent or other intellectual property rights and laws to the fullest extent possible.

Subject to your strict compliance with this User Agreement, ( including any terms referenced here, any additional Terms or policies stated on the site) Doodle N’ Stitch grants you a limited, non-exclusive, revocable, non-assignable, personal, and non-transferable license to (i) download (temporary storage only), display, view, use, play, and/or print one copy of the Content (excluding source and object code in raw form or otherwise, other than as made available to access and use via a standard web browser to enable display) on a personal computer, mobile phone or other wireless device or other Internet enabled device (each, an “Internet Device”) for your personal, non-commercial use only.

The foregoing limited license (i) does not give you any ownership of, or any other intellectual property interest in, any Content, and (ii) may be immediately suspended or terminated for any reason, in our sole discretion, and without advance notice or liability.

In using the Website, you must respect the intellectual property and other rights of Doodle N’ Stitch and others. Your unauthorised use of Content may violate copyright, trademark, privacy, publicity, communications, and other laws, and any such use may result in your personal liability, including potential criminal liability. Doodle N’ Stitch respects the intellectual property rights of others. If you believe that your work has been infringed by means of an improper usage of it, posting or distribution of it via the Website, then please see Section 5 below.

You agree that you will not:

(i) reproduce, duplicate, copy, sell, resell or exploit any part of the Services, use of the Services, or access to the Services for any commercial purposes. This includes using elements of our website to reproduce your own version of the Service. ;

(ii) use the Website for any commercial or political purpose (including for purposes of advertising, soliciting funds, collecting product prices, and selling products);

(iii) use any meta tags or any other “hidden text” utilizing any Doodle N’ Stitch trademarks or trade names;

(iv) engage in any activities through or in connection with the Website that seek to attempt to or do harm any individuals or entities or are unlawful, offensive, obscene, lewd, lascivious, filthy, violent, threatening, harassing, or abusive, or that violate any right of any third party, or are otherwise objectionable to Doodle N’ Stitch;

(v) reverse engineer, decompile, disassemble, reverse assemble, or modify any Website source or object code or any software or other products, services, or processes accessible through any portion of the Website;

(vi) engage in any activity that interferes with a user’s access to the Website or the proper operation of the Website, or otherwise causes harm to the Website, Doodle N’ Stitch, or other users of the Website;

(vii) interfere with or circumvent any security feature of the Website or any feature that restricts or enforces limitations on use of or access to the Website, the Content, or the User-Generated Content (see below); or

(viii) otherwise violate this User Agreement or any Additional Terms and Policies referenced here and on the Site.

You also agree that, in using the website Content               

(i) you will not monitor, gather, copy, or distribute such Content (except as may be a result of standard search engine or activity or use of a standard Internet browser) on the Website by using any robot, rover, “bot”, spider, scraper, crawler, spyware, engine, device, software, extraction tool, or any other automatic device, utility, or manual process of any kind;

(ii) you will not frame or utilize framing techniques to enclose any such Content (including any images, text, or page layout);

(iii) you will keep intact all trademark, copyright, and other intellectual property notices contained in such Content;

(iv) you will not use such Content in a manner that suggests an unauthorized association with any of our products and services, ;

(v) you will not make any modifications to such Content (other than to the extent of your permitted use of its services , when applicable);

(vi) you will not modify, reproduce, archive, sell, lease, rent, exchange, create derivative works from, publish by hard copy or electronic means, publicly perform, display, disseminate, distribute, broadcast, retransmit, circulate to any third party or on any third-party website, or otherwise use or exploit such Content in any way for any purpose except as specifically permitted by this User Agreement or any Additional Terms and Policies; or

(vii) you will not insert any code or product to manipulate such Content in any way that adversely affects any user experience.

Doodle N’ Stitch may immediately suspend or terminate the availability of the Website and Content (and any elements and features of them) for any reason, in our sole discretion, and without advance notice or liability.

d. This User Agreement and any Additional Terms include only narrow, limited grants of rights to Content and to use and access the Website. No right or license may be construed, under any legal theory, by implication, estoppel, industry custom, or otherwise. All rights not expressly granted to you are reserved by Doodle N’ Stitch. Any unauthorized use of any Content or the Website for any purpose is prohibited.

a. For us to perform the Services, we need the rights to make use of the information and images you submit to us or to the Site ( User generated content). Accordingly, as a condition to your use of the Site, you hereby grant Doodle N’ Stitch    and our designees, and agree to grant to Doodle N’ Stitch and our designees a perpetual, universal, non-exclusive, unrestricted, unconditional, unlimited, worldwide, irrevocable, perpetual, and cost-free right and license to use, copy, record, modify, distribute, reproduce, disclose, display, publicly perform, transmit, publish, broadcast, translate, make derivative works of, and otherwise exploit in any manner whatsoever, all or any portion of your User-Generated Content (and derivative works thereof), as is reasonably necessary in order for Doodle N’ Stitch to provide its services to you, and for any purpose whatsoever in all formats, on or through any media, software, formula, or medium now known or hereafter developed, and with any technology or devices now known or hereafter developed, and to advertise, market, and promote the same. Without limitation, the granted rights include the right to: (i) configure, host, index, cache, archive, store, digitize, compress, optimize, modify, reformat, edit, adapt, publish in searchable format, and remove such User-Generated Content and combine same with other materials, and (ii) use any ideas, concepts, know-how, or techniques contained in any User-Generated Content for any purposes whatsoever, including developing, manufacturing, and marketing products and/or services. This includes the right to use your content in any form for the promotion, advertising, or marketing of Doodle N’ Stitch or the Services.

You remain the owner of your user generated content that you submit to the Site, however please note that, while you retain ownership of your User-Generated Content, any template or layout in which you arrange or organise such User Generated-Content through tools and features made available through the website are not proprietary to you, and such template or layout will be our sole and exclusive property.  Similarly, all derivative works created from your User-Generated Content by Doodle N’ stitch as is reasonably necessary in order for Doodle N’ Stitch to provide its services to you, shall be our sole and exclusive property. You understand that you will not receive any fees, sums, consideration, or remuneration for any of the rights granted in this Section and you represent and warrant to Doodle N’ Stitch that you are the owner of the copyright to content you submit to the Site or that you have written permission from the copyright owner to submit such content. 

                                            

Except as otherwise described in the Website’s posted Privacy Policy or any Additional Terms, you agree that (i) your User-Generated Content will be treated as non-confidential and non-proprietary and will not be returned, and (ii) Doodle N’ Stitch does not assume any obligation of any kind to you or any third party with respect to your User-Generated Content. Upon Doodle N’ Stitch’s request, you will furnish us with any documentation necessary to substantiate these rights and verify your compliance with this User Agreement or any Additional Terms. You acknowledge that the Internet may be subject to breaches of security and that you are aware that submissions of User-Generated Content may not be secure, and you will consider this before submitting any User-Generated Content.

When you interact with Doodle N’ Stitch’s accounts on social media websites (including, but not limited to, Instagram, Facebook, and/or Twitter), such interactions are subject to both the terms and conditions of the respective social media websites, as well as these Terms.  From time to time Doodle N’ Stitch may integrate User-Generated Content from your interactions with Doodle N’ Stitch or third parties on this Site or on our Social Media Platforms.

When you post User-Generated Content to the Site or to third party social media platforms or interact with Doodle N’ Stitch on social media platforms, you authorize and permit us to make such copies thereof as we deem necessary in order to facilitate the posting and storage of the User –Generated Content on the Site and social media platforms.

By posting User-Generated Content to any part of the Site or to third party social media websites or interacting with Doodle N Stitch on social media websites, you automatically grant, and you represent and warrant that you have the right to grant, to Doodle N’ Stitch an irrevocable, perpetual, non-exclusive, transferable, fully paid, worldwide license (with the right to sublicense) to use, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such User-Generated Content for any purpose, commercial, advertising, or otherwise, on or in connection with the Site or the promotion thereof, to prepare derivative works of, or incorporate into other works, such User-Generated Content, and to grant and authorize sublicenses of the foregoing, provided that Doodle N’ Stitch may not use User-Content Content in violation of the Privacy Policy.

Doodle N’ Stitch may, but will not have any obligation to, review, monitor, display, post, store, maintain, accept, or otherwise make use of, any of your User-Generated Content, and Doodle N’ Stitch may, in its sole discretion, delete, move, re-format, remove or refuse to post or otherwise make use of User-Generated Content without notice or any liability to you or any third party. Doodle N’ Stitch reserves the right to treat User-Generated Content on the Website as content submitted or stored at the direction of users for which Doodle N’ Stitch will not exercise control except to block or remove content that comes to Doodle N’ Stitch’s attention that is offensive, obscene, lewd, lascivious, filthy, violent, harassing, threatening, abusive, illegal, deceitful or otherwise objectionable to Doodle N’ Sitch, or to enforce the rights of third parties or the content restrictions set forth below  (defined in Section viii below) when notice of their violation comes to Doodle N’ Stitch’s attention. Such User-Generated Content submitted by you or others need not, however, be maintained on the Website by us for any period of time and you will not have the right, once submitted, to access, archive, maintain, or otherwise use such User-Generated Content on the Website.

Each time you submit any User-Generated Content, you represent and warrant that you are at least the age of majority in the state in which you reside and are the parent or legal guardian, or have all proper consents from the parent or legal guardian, of any minor who is depicted in or contributed to any User-Generated Content you submit, and that, as to that User-Generated Content,

(i) you are the sole author and owner of the intellectual property and other rights to the User Generated Content, or you have a lawful right to submit the User-Generated Content and grant Doodle N’ Stitch the rights to it that you are granting by this User Agreement and any Additional Terms, all without any obligation from Doodle N’ Stitch to obtain consent of any third party and without creating any obligation or liability of Doodle N’ Stitch ;

(ii) the User-Generated Content is accurate;

(iii) as set forth above, You consent to the use of your likeness, and/or you have obtained the written consent release, and/or permission of every identifiable individual who appears in User Content to use such individual’s likeness, for purposes of using and otherwise exploiting the User Content in the manner contemplated by these Terms, or, if any such identifiable individual is under the age of eighteen (18), you have obtained such written consent, release and/or permission from such individual’s parent or guardian (and you agree to provide to us a copy of any such consents, releases and/or permissions upon our request);

(iv) the User-Generated Content does not and, as to Doodle N’ Stitch’s permitted uses and exploitation set forth in this User Agreement, will not infringe any intellectual property or other right of any third party; and

(v) the User-Generated Content will not violate this User Agreement (including the Rules) or any Additional Terms, or cause injury or harm to any person. You may not post, distribute or reproduce in any way any copyrighted material, trademarks or service marks or other proprietary information owned by another party without obtaining the prior written consent of the copyright owner. You are solely responsible for any copyright violations that you may incur as a result of your activities on the website. 

Doodle N’ Stitch is unable to provide you with permission to copy, display or distribute material for which you do not own the copyright, and we do not provide others with rights to your content. You may not copy or distribute material unless you are the copyright owner or have permission from the copyright owner, and you are solely responsible for any copyright violations you commit because of your activities, even if the violation is unintentional. Doodle N’ Stitch has the absolute right to cancel your order, terminate your Doodle N’ Stitch account, or exclude you from the Site if you use our Services to violate the intellectual property rights of third parties.

We respect the intellectual property rights of others just as we expect others to respect our rights. Pursuant to Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c), a copyright owner or their agent may submit a takedown notice to us via our DMCA Agent listed below. As an internet service provider, we are entitled to claim immunity from said infringement claims pursuant to the “safe harbor” provisions of the DMCA. To submit a good faith infringement claim to us, you must submit notice to us that sets forth the following information:

Title 17 USC §512(f) provides civil damage penalties, including costs and attorney fees, against any person who knowingly and materially misrepresents certain information in a notification of infringement under 17 USC §512(c)(3).  

Please note that we may share the identity and information in any copyright infringement claim we receive with the alleged infringer. In submitting a claim, you understand accept and agree that your identity and claim may be communicated to the alleged infringer.

Send all takedown notices to our DMCA Agent listed below. Please send by email for prompt attention.

DMCA Agent

Counter Notification - Restoration of Material

If you have received a notice of material being takedown because of a copyright infringement claim, you may provide us with a counter notification in an effort to have the material in question restored to the site. Said notification must be given in writing to our DMCA Agent and must contain substantially the following elements pursuant to 17 USC Section 512(g)(3):

1. Your physical or electronic signature.

2. A description of the material that has been taken down and the original location of the material before it was taken down.

3. A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.

4. Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which the address is located (or if you are outside of the United States, that you consent to jurisdiction of any judicial district in which the service provider may be found), and that the you will accept service of process from the person or company who provided the original infringement notification.

5. Email your counter notice to our DMCA Agent: 

We take copyright infringement very seriously. Pursuant to the repeat infringer policy requirements of the Digital Millennium Copyright Act, we maintain a list of DMCA notices from copyright holders and make a good faith effort to identify any repeat infringers. Those that violate our internal repeat infringer policy will have their accounts terminated.

Doodle N’ Stitch Pte Ltd

68 Circular Road, #02-01

Singapore 049422

doodlenstitch.co

doodle-n-stitch.com

Doodle N’ Stitch has no obligation to monitor or enforce your intellectual property rights to your User-Generated Content, but you grant us the right to protect and enforce our rights to your User-Generated Content, including by bringing and controlling actions in your name and on your behalf.

Do not use any User-Generated Content that belong to other people and pass it off as your own; this includes any content that you might have found elsewhere on the Internet. For example, your User-Generated Content should not contain any visible logos, phrases, or trademarks that belong to third parties. If anyone contributes to your User-Generated Content or has any rights to your User-Generated Content, or if anyone appears in the User-Generated Content, then you must also have their permission to submit such User-Generated Content to Doodle N’ Stitch (For example, if someone has taken a picture of you and your friend, and you submit that photo to Doodle N’ Stitch  as your User-Generated Content, then you must obtain your friend’s and the photographer’s permission to do so.)

No Photos, Videos, or Images of Anyone Other Than You and Your Friends and Family and with their permission. If you choose to submit photos to the Website, link to embedded videos, or include other images of real people, then make sure they are of you or of you and someone you know – and only if you have their permission to submit them. Additionally, if the photo, video, or image includes a minor, you must be the parent or guardian of the child, or have permission from the child’s parents or guardians, prior to submitting them.

If you think your User-Generated Content might offend someone or be embarrassing to someone, then chances are it probably will and it doesn’t belong on the Website. Your User-Generated Content must not threaten, abuse, or harm others, and it must not include any negative comments that are connected to race, national origin, gender, sexual orientation, or physical handicap. Your User-Generated Content must not be defamatory, slanderous, indecent, deceitful, obscene, pornographic, or sexually explicit.If you submit User-Generated Content that Doodle N’ Stitch reasonably believes violates this paragraph, then we may take any legal action that we deem appropriate, in our sole discretion.

Do Not Use for Commercial or Political Purposes. Your User-Generated Content must not advertise or promote a product or service or other commercial activity, or a politician, public servant, or law. If you submit User-Generated Content that Doodle N’ Stitch reasonably believes violates this paragraph, then we may take any legal action that we deem appropriate, in our sole discretion.

Do Not Use for Inappropriate Purposes. Your User-Generated Content must not promote any infringing, illegal, or other similarly inappropriate activity. If you submit User-Generated Content that Doodle N’ Stitch  reasonably believes violates this paragraph, then we may take any legal action that we deem appropriate, in our sole discretion.

Be Honest and Do Not Misrepresent Yourself or Your User-Generated Content. Do not impersonate any other person, user, or company, and do not submit User-Generated Content that you believe may be false, fraudulent, deceptive, inaccurate, or misleading, or that misrepresents your identity or affiliation with a person or company.

Don’t Share Other People’s Personal Information. Your User-Generated Content must not reveal another person’s address, phone number, e-mail address, social security number, credit card number, medical information, financial information, or any other information that may be used to track, contact, or impersonate that individual, unless, and in the form and by the method, specifically requested by Doodle N’ Stitch.

Don’t Damage the Website or Anyone’s Computers or Other Internet Devices. Your User-Generated Content must not submit viruses, trojan horses, spyware, or any other technologies or malicious code that could impact the operation of the Website or any computer or other Internet Device.

We reserve the right to request at any time proof of the permissions referred to above in a form acceptable to us. Failure to provide such proof may lead to, among other things, the User-Generated Content in question being removed from the Website and your use of the website and its services terminated without notice. Notwithstanding the above, when you access the Site and/or use the Services, you acknowledge and agree that all content (whether private or public) that is submitted and stored on the Site is the sole responsibility of the person who submitted it. In other words, you are responsible for any content that you submit.

While we do everything we can to match the colors of the original artwork, we work from photographs of the artwork and cannot  guarantee an exact match to either of them.

As much as we make every effort to closely match the actual product to what is displayed on your screen, we cannot guarantee that the products, mockup preview and colours as you see on your monitor will be an exact match to the actual product you receive. There could be slight differences in the print size, positioning and the colours between product received and what is seen on the screen.

Colours seen through device monitors/ screens differ from screen to screen and from each screen to print out. This is largely due to different colour calibration across each different device and colours we see on screens ( digitally ) are always brighter and more intense than when it is printed out.

We do not warrant that the products or service description, colours, information or other content available or offered on our site are accurate, complete, current or error free, nor do we make any warranty about the standard and quality of any of the products offered via our site and whether or not they will meet your expectations.

We reserve the right to limit and/ or not sell our product or services to any person, state, geographical region or jurisdiction. 

All product descriptions and pricing are subject to change without prior notice and at our sole discretion. We reserve the right to discontinue any product at anytime.

All orders for products are subject to availability and while we make the best effort to always process all orders, there may be exceptional circumstances whereby we may need to refuse to process an order, or cancel it even after we have sent you an order confirmation and/ or payment for order has been made, which we reserve the right to do so at any time, at our sole discretion. We will refund you the amount that has been paid for the order in such circumstance. 

We will not be liable to you or any third party by reason of our withdrawing of any product from our website, whether it has been sold or not, removing or editing any materials or contents on our website or for refusing to process or cancelling an order after we have sent you the order confirmation and /or payment for the order has been made.

Prices are subject to change without notice and price changes are effective immediately upon posting to our site or other forms of notification.  We shall not be liable to you or to any third-party for any price changes.

Despite our best efforts, items on our site may be occasionally priced incorrectly. If a product is listed at an incorrect price for whatever reason, we reserve the right to refuse or cancel any orders placed based on the incorrect pricing. We shall have the right to refuse or cancel such orders whether or not an order confirmation has been sent to you and/ or your payment has been made for the order. If payment has been made for the order and the order is cancelled, we shall promptly credit back to your credit card the amount of the incorrect price paid.We shall not be liable to you or to any third party for any pricing errors and cancellation of orders due to such errors.

All items purchased from the website are made pursuant to a shipment contract, the risk of loss and title for such items pass to you upon delivery to the carrier/ courier. 

We do not offer any returns or exchanges. Please see our Return policy below. 

Unfortunately because these are custom, one-of-a-kind designs made specifically for you, they cannot be resold and our policy is that we do not accept returns or exchanges. We seek your kind understanding on this policy and if you cannot accept this please do not make any purchase or continue to use our site and services.

Our products are checked, packaged and delivered with the utmost care.

In the case you have received a product damaged via delivery or you received a wrong order please email us at hello@doodlenstitch.co with your order number and a photo of the damage or photo of the wrong order and we will do everything in our power to rectify the situation. Please note that our ability to rectify the situation is increased the sooner you can contact us with reasonable evidence of the damage or mistake. We will try our best to rectify the situation but we do not guarantee and cannot be held liable in any way should we not be able to rectify the situation in a way that meets your expectations. 

Please kindly note that while we will do all we can to ensure your order is delivered in good order, once it is passed on to our courier partner we cannot be held responsible or issue returns for conditions beyond our control such as damages and lost packages caused by our courier company. 

Please also kindly note that regardless of reason for return, all returns would strictly only be considered for approval if request is submitted within 3 days of receiving the item. If item has been used, returns, refunds or exchanges would strictly not be allowed.

If you’ve already received a replacement for an order, we are not able to offer a second replacement item.

If a return is indeed granted, we would advise you on how to proceed with return instructions . Please note you may be responsible for paying for the shipping costs for returning your item. Your original shipping costs may not be refundable and if so will be then be deducted from your refund.

We are not liable for items damaged or lost in the return transit, and would not issue a refund if items are not received or received back damaged. All items returned must be in the original state received and unused. 

If any return of an order is done without our knowledge and approval, we reserve the right to reject the return and not issue a refund for the order. We are not liable for any product loss or damage for any unapproved returns.

Sale items and gift cards are strictly non refundable or exchangeable. Gift cards cannot be redeemed or exchanged for cash.

Promotional codes including free shipping and discounts can be amended at our discretion at any time, and we reserve the right to limit its use per customer. Promotional codes cannot be used to claim back for cash and cannot be used in combinational with each other. 

We reserve the right to refuse any order you place with us. We may, in our sole discretion limit or cancel quantities purchased per order even after an order confirmation and/payment has been made for the order. In the event that we make a change or cancel an order, we may attempt to notify you by contacting the e-mail and/ or billing address/phone number provided at the time the order was made. If payment has already been made we would proceed to refund the order once we cancel it. We reserve the right to limit or prohibit orders that in our sole judgment, appear to violate any of the Terms, be placed by dealers, resellers or distributors.

We cannot edit an order once you have placed it. Should you wish to cancel an order, pls contact us in writing at hello@doodlenstitch.co with details of your request as soon as you have placed your order. Whilst we would put in our best efforts to abide by your request, we cannot guarantee that we would be able to do so and we reserve the right to refuse your requests. In the event that we are able to cancel your order, there may be cancellation fees which would be made known to you and we would only proceed to cancel the order if you agree to them.

If the order has been processed or dispatched, we unfortunately strictly cannot cancel or amend it and we would inform you.

If what you would like to edit are your order details like Name and/or Shipping address you can reach out to us within 24hrs of placing your order with your order number and we would see how we can help out. Please note that we may not always be able to oblige ( we promise to try our best!) and we can only edit the shipping address if it is in the same country.

Once an order has been processed for shipping, please note that the shipping address cannot be changed. Please do note that If the order has been shipped out, we cannot cancel it or make changes to the shipping address and our no returns, no exchange policy strictly applies to that order

It is your responsibility to ensure that all information needed to process, purchase and ship your order is accurate, complete and current. You also agree to promptly update your account and other information including your email address and credit card numbers and expiration dates, so we can complete your transactions and contact you as needed.

If any Billing information is missing, insufficient and/or we have trouble processing your order for any other reason, we will use the contact information you provided to get in touch with you. If you do not reply to our request to help process the order ( such as to provide the accurate information or to provide the additional information needed) within 7 days, we will automatically cancel the order and will refund you the amount paid for the order. You are welcome to place a new order again via our online store. 

If the shipping information provided by you is inaccurate, missing  or insufficient and your order cannot be delivered successfully as a result, we are not liable for the order not reaching you or your intended recipient. There would be no refund on the order or shipping costs in such circumstances.

We urge you to provide accurate and complete shipping information to prevent such situations.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation

(i) to maintain any comments in confidence; (ii) to pay compensation for any comments; or

(iii) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

By creating one of our products, you’re giving us permission to use it in our marketing materials ( including but not limited to social media platforms) at our discretion, forever. We may share, but we are not obligated to share. When we share on our pages, other media outlets may use your images without asking for permission and we are not liable for the usage of your images by third parties.  

We do not endorse the opinions expressed by the users on our social media pages. 

By submitting content or tagging us on Instagram, you agree that we may use and reproduce the content you have tagged us, including your name, for testimonial, or other purposes in any media and without compensation to you.  

You must not post any material that is defamatory, derogatory, racist, sexist, unlawful, obscene, or that infringes any third party’s intellectual property rights, breaches someone else’s confidentiality or privacy, misrepresents your relationship with us or this Website, is misleading, false or deceptive on our social media pages.

We reserve the right to edit or remove content that violates these Terms and to block your access to our social media accounts. 

Your submission of personal information through the store is governed by our Privacy Policy. We recognise the importance of keeping your personal information and data secure and private. For more information please read through our Privacy Policy.

Please do not submit any personal information or data without first reading our Privacy Policy which explains our data use and privacy practices in detail.

 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to keep you informed of any updates of any or such information on our site. You agree that it is your responsibility to monitor changes to our site.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in any unlawful acts;

(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

(f) to submit false or misleading information;

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;

(h) to collect or track the personal information of others;

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;

(j) for any obscene or immoral purpose; or

(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

(l)  for any use other than your personal use only. You may not, without our express written permission, onsell any information obtained from this Website, use any data mining robots, other extraction tools, metatags or mirror the Website.

We reserve the right to terminate your use of the website or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of satisfactory quality, merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Without limiting the foregoing, we do not warrant that the functions contained in or access to the Site, or other content will be timely, quality, suitable, available, accurate, uninterrupted, error-free, or without omission, that defects will be corrected, or that the Site is free of viruses or other harmful components, or that the download, installation or use of the Site or any Content in or with any device will not affect the functionality or performance of the device. 

In no case shall Doodle N’ Stitch Pte Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

You agree to indemnify, defend and hold harmless Doodle N’ Stitch Pte Ltd ( Doodle N’ Stitch) and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from and against all losses, expenses, damages, costs, claims and demands including reasonable attorney’s fees, resulting from any violation of these terms (including the documents they incorporate by reference), your violation of any law or the rights of a third-party, or any activity related to your account or Usage of the website (including but not limited to negligent or wrongful conduct), by you or any other person accessing the website and its services using your account.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

You agree and acknowledge that Doodle N’ Stitch in its sole discretion, may terminate your account or use of the Services, and remove and discard any content submitted to the Site, at any time, without notice, for any reason, including but not limited to:

i) Conduct violating these Terms or other policies or guidelines set forth elsewhere on the Site;

ii) Conduct that Doodle N’ Stitch  believes is harmful to other Doodle N’ Stitch users, the business of Doodle N’ Stitch, or other third party information providers.

iii) Conduct that violates the spirit of these Terms.

Further, you agree that Doodle N’ Stitch shall not be liable to you or any third-party for any termination of your access to the Services. We urge you to make personal copies of all content you submit to the Site. We are not responsible for providing archives or records of your orders, order history, or account history. You will remain liable for all amounts due up to and including the date of termination of your Account or use of the Website.

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of Singapore.

You can review the most current version of the Terms and Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website and its products and services following the posting of any changes to these Terms and conditions constitutes acceptance of those changes.

Questions about these Terms and Conditions can be sent to us at hello@doodlenstitch.co.