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Privacy Policy


We at Doodle N’ Stitch Pte Ltd (“ Doodle N’ Stitch” , “we,” “us,” “our”) know that our users and customers (“you,” “your”) care about how your personal information is collected, used and shared, and we take your privacy seriously.  Please read this Privacy Policy (“Policy”) to understand how we may collect, use and disclose your personal data, whether through the website www.doodlenstitch.co (“site”) operated by us, or otherwise in the course of our normal business operations.  

Please also read review our Terms and Conditions before using our site.


SECTION 1- CONSENT

By accessing the Site and/or providing personal data to us when requested such as to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, register an account, sign up for latest news and promos, you hereby acknowledge that you have read this Policy and that you consent to the collection, use and disclosure of your personal data by us in accordance with this Policy. 

If you do not consent to the terms of this Policy, please do not access the Site or provide your personal data to us.  

We do not knowingly collect or solicit personal data from those below the age of 18. If you are under 18, please do not use the Site, or register an Account or send any personal data about yourself to us.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at

hello@doodlenstitch.co


SECTION 2- WHAT PERSONAL DATA DO WE COLLECT?

We limit our collection of personal information to information relevant to the purposes described in the "use of information" section below.

We gather various types of personal data of our users and customers, as explained more fully below.

Data that is voluntarily provided: 

We collect personal data that you voluntarily provide to us, whether through the Site, or other platforms or channels (such as through email, telephone and other forms of communication).  

At various places on the Site, or in the course of obtaining the services provided by us, you may be required to provide certain personal data such as your full name, email address, address, zip code or postal code, country of residence, telephone number, and other personal information, in order to access or use certain features or services of the Site, or to otherwise obtain our services. 

The reason for requesting your personal data would be made known to you of which you can decide whether or not you would like to submit your data to us. Examples of the instances/reasons we request for your  personal data are when you register an account with us, sign up for our latest news, products and promos ( Newsletter) ,make a purchase, enter a contest, promotion or survey, fill up a form, provide comments, suggestions or feedback, or when you contact us via email, phone or other channels. 

If you would like to receive any email marketing ( latest news and products, promotions)  from us when registering for an account or making a purchase from us,  please check the box that says “subscribe to our newsletter”. If the box is checked, you indicate that you grant us permission to send you email marketing. (eg our latest news, products and promos). 

You can choose to opt out of receiving email marketing from us anytime by emailing us directly at hello@doodlenstitch.co and telling us you no longer wish for us to send you any form of email marketing or follow the unsubscribe instructions provided in the marketing email sent to you. We will promptly remove your email contact from our email marketing contact list.

Providing your personal information when we request it is voluntary. Please kindly do note that, however, if you choose to not provide some or all of the information we request, you may not be able to access or use certain features or services of the Site, and/or we may not be able to provide you with certain products, services or information.

In some cases, we may also collect information you provide about others, such as their name and email address when you purchase a gift card for someone and specially request that we deliver it electronically to them, create and share a "wish list" or decide to purchase and ship products to someone. We will use this information to fulfil your requests and will not send marketing communications to your contacts unless they separately opt in to receive communications from us.

If we have promotions where you can invite a third party to purchase our products, we will collect your and the third party’s name, e-mail address, and/or social media account username in order to send a promotional message to the third party. We rely upon you to obtain whatever consents from the third party that may be required by law to allow us to contact the third party. You or the third party may contact us at hello@doodlenstitch.co to request the removal of this information from our database

Data that is sent automatically: 

We collect data that is sent automatically by your web browser, computer, mobile or tablet device.  This may include your IP address, type of browser you use, the address of the web page you were visiting when you accessed our Site, referring link through which you accessed our Site, date and time of your visit, information about the device you are using and other information.  

When you purchase or return a product, we collect information about the transaction, such as product details and the date and location of the purchase/return.

We may use cookies to collect information about you when you interact with our websites or emails. Please refer to the section on “ Cookies” below for more information. 

We may also obtain information about you from other sources and combine that with information we collect about you. For example, we may collect information from local postal services' change-of-address databases to verify and update mailing addresses.


SECTION 3- USE OF INFORMATION

We may use the personal information collected about you for various purposes, including to:

  • Facilitate and improve your online shopping experience;
  • Process, record, monitor and fulfil your orders and deliveries; provide the products and services you request, process transactions and send you related information, including confirmations and receipts; to verify and process your personal particulars and payment;
  • To communicate with you, including to confirm and update you on the status of your orders and deliveries,Respond to your comments, questions and requests and provide customer service; send you an email to remind you of abandoned cart items
  • Communicate with you about products, services, offers, promotions, rewards and events and provide news and information we think will be of interest to you
  • Manage your online account(s) and send you technical notices, updates, security alerts and support and administrative messages;
  • Personalize your online experience and provide advertisements, content or features that match your profile and interests;
  • Monitor and analyze trends, usage and activities;
  • Process and deliver contest, promotion and sweepstakes entries and rewards;
  • Link or combine with information we get from others to help understand your needs and provide you with better service; andCarry out any other purpose for which the information was collected.
  • Post or publish User Testimonials.We often receive testimonials and comments from users who have had positive experiences with our products and Services. We occasionally publish such content. When we publish this content, we may identify our users by their social media account usernames and publish their social media account profile pictures. If you are not comfortable with this please indicate you would not like us to publish your testimonial and/ or your identifying name. 

We do not use personal information for purposes incompatible with the purposes listed above, unless those purposes are subsequently authorized by you.

Sharing of information.

We do not lease, trade or sell your personal information. We will not share information about you to third parties, this does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users.

We may share information about you as follows:

  • With our third party service providers such as shipping and logistics service providers, vendors, e-commerce fulfilment service providers, consultants and other service providers who need access to such information to perform the services they provide to us or carry out work on our behalf.
  • In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation, including to meet public safety, national security or law enforcement requirements;
  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of us or any third party;
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or transfer of all or a portion of our business to another company; and
  • With your consent or at your direction.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you to other parties for marketing, advertising, or other uses.


SECTION 4.  OUR LOCATION; DATA TRANSFERS

This Website and the servers that make this Website available may not be located in your country of residence.  By using this Website, you agree to the transfer, collection, processing and use of data by this Website and us.  Please note, your Personal Data may be processed in the country in which it was collected and in other countries where laws regarding the processing of Personal Data may be less protective than the laws in your country. By providing your data, you consent to such processing and transfer.

Our store is hosted on server located in the Asia Pacific.

The hosting is equipped with WAF (Web Application Firewall) and SSL for security purposes and data encryption.


SECTION 5 - OUR SERVICE PROVIDERS AND OTHER THIRD-PARTIES

In general, the third-party service providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us, or on our behalf. (e.g., without limitation, e -commerce fulfilment partners, software maintenance services, advertising serving technologies, e-mail service providers, delivery/courier services, database management, web analytics and other services). 

These third party service providers may have access to your Personal Information. If they do, this access is provided only so that they may perform these tasks for us and/or on our behalf and they are not authorized by us to otherwise use or disclose your Personal Information, except to the extent required by law.

In order to facilitate the delivery of your order, our e-commerce logistics service provider and delivery/courier service provider may contact you directly on our behalf. ( eg without limitation, to update and/ confirm the shipping out of your order, to inform you of your order delivery, to schedule or reschedule deliveries, to facilitate an order return.)

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Please see our payment gateway provider below for more information.

We do not share credit card information with third parties except for the purpose of processing your order payment and as required by law. If for any reason you choose to access a third party website linked to our Site, you do so at your own risk. We are not held responsible for how these outside parties collect, use, protect or disclose the information you provide them. 

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECTION 6  THIRD PARTY PAYMENT GATEWAY

For online payments using credit, debit, Apple Pay, PayPal and/or Automated Clearing House (ACH) payouts, we use the payment services of Stripe (https://stripe.com).

To simplify the ordering process for you on your next order, we save the last four digits of your credit card, the expiration date of your credit card, the credit card type, your first and last name, your shipping and billing address, and a token identifier to match your information to your full credit card number, which is stored by our payment services. We do not store your full credit card number or your CVV2 number (the 3 to 4 digit security code on your card). We do not have access to your full credit card number, PayPal or Apple Pay data stored by Stripe. For more information on how payments are handled, and to understand the data security and privacy protections afforded to such information, please refer to https://stripe.com/us/privacy


SECTION 7 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards, but please note no method of transmission over the Internet or electronic storage is 100% secure,

 As your Account is protected by a password for your privacy and security, we ask that you take steps to protect against unauthorised access or use of your Account. Please select and protect your password appropriately and limit access to your device and browser by signing off after you have finished accessing your Account. You are responsible for any loss, theft and compromise of your password and Account Information, and any activity on your Account that takes place through unauthorised password use.

We understand the importance of keeping your personal data private and secure, however please be informed that despite our best efforts, no security measures are impenetrable.  Unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of your personal data. We do not warrant or guarantee in any way that your personal information or private communications will always remain private and/or safe. We hereby disclaim any responsibility or liability directly or indirectly arising out of or in connection with, any loss, theft, or unauthorised access, collection, use, disclosure, copying, modification, disposal or similar actions with regard to any personal data submitted to and collected by us, except to the extent caused by our fault or negligence. 


SECTION 8- COOKIES

A cookie is a small data file transferred to your computer (or other device) when it is used to access our Website/Service. Cookies may be used for many purposes, including to enable certain features of our Service, to better understand how you interact with our Service and to monitor aggregate usage by visitors and online traffic routing. We use standard cookies on the browsers and these cookies include variables to remember the customer session such as IP, location, login, image uploaded and other details needed to ensure the whole process of browsing and using of the website services function properly.

You can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to opt out of cookies.

Please do kindly note that if you turn cookies off, some features may be disabled and/or some of the features that make the use of our site services possible and/or site experience more efficient may no longer be possible or may not function properly.


SECTION 9 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


SECTION 10- CHANGING, DELETING AND ACCESS TO YOUR PERSONAL DATA

You may change any of your Personal Data stored in your Account by editing your Personal Data within your Account or by sending an e-mail to us at hello@doodlenstitch.co Payment information stored by us as described in Section 6 cannot be edited. If you wish to edit such payment information, you will need to delete the payment information and add new payment information. When you request deletion of your Personal Data by us, we will remove the display of such Personal Data so that you will no longer see such data in your Account. However, we may retain your information for record keeping, auditing, fraud prevention, and similar purposes.

Access to your information

Doodle N’ Stitch will use all reasonable endeavours to keep personal data it holds accurate, complete, up-to-date, relevant and not misleading. Please contact us if you would like to access the personal data that Doodle N’ Stitch holds about you and if you would like to correct any personal data that is inaccurate, incomplete or out-of-date, or to request that your personal data be deleted. We will use reasonable endeavours to provide a complete list of your personal data, correct or delete your personal data within a reasonable period of receipt of your request. In relation to any request for access to any personal data, Doodle N’ Stitch reserves the right to charge a nominal fee for the processing of this request in accordance with applicable local legislation. 


SECTION 11 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you by revising the date at the top of this policy, so that you can be updated and are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information pls contact us at hello@doodlenstitch.co